The best place to find industry-leading advice from in-the-trenches marketing, advertising, and customer care experts.
Slow response times are the most frustrating fail of customer care. See why they hurt your bottom line and how to improve them quickly.
This is my love letter to my friends, family, co-workers, clients, and readers. From me … a sometimes crazy social media entrepreneur.
Here’s a look at B Squared Media’s top content (and advice!) from 2015: 10 articles, several thousand shares, 66 tips, and two infographics.
At B Squared, we’re big enough to handle your online customer service needs and small enough to care.
