Ban these social media bad habits! We’re begging you! Oftentimes, we don’t even realize what we’re doing (or not doing) is detrimental to the progress of our brand. However, we see these social media bad habits all too often! These are pet peeves of ours and we want to put an end to them. Read on for quick fixes.
When it comes to customer service on social, it can be difficult to find the right tone of voice for your brand. But nailing your social customer service voice is part of what creates a positive customer experience. Is your brand fun or serious? Are you team emoji or text only? Will your CMGR sign their initials, names, or nothing at all? While these questions might seem trivial, the answers will build consistency in your brand message and help set your brand apart from the rest.
What is your customer support team focused on in 2020? For one, improving customer experience should be a biggie. In fact, all of our Customer Care clients have at least one major initiative launching this year to ensure their brand is customer-focused. If you’re not sure where to start, read on! We’ve got eight ideas to help you up your customer support game.
Are your social media team members burning out? It’s a new year, maybe you have too many goals and you’re not meeting them. Or, you are seeing lots of overdue tasks and it makes you want to push projects out even further. Social Media Managers are knee-deep in client accounts on social every day which can lead to burnout. Read on for tips on how to handle workplace burnout for social media managers.
The future is now when it comes to embracing AI (artificial intelligence). These futuristic ideas are no longer a glimmer in our eyes. We are now fully integrating chatbots and AI in conjunction with Customer Care. It’s time to stop talking about the idea of AI and start embracing that they are where Customer Service is NOW.