Automation has its benefits. Nevertheless, businesses need to be careful about how they implement automated customer service solutions.
Advertising Essentials
BEST OF B SQUARED
The B Squared Media 2020 COVID Business Diary
This is my COVID Business Diary for 2020. I’ve seen many other business owners go under. Or claim they’re busier than ever. Our experience has been more of a roller…
BEST OF B SQUARED
Social Media Advice: Your Top Ten Questions, Answered
When it comes to social media advice, we’ve got you covered! Using our in-the-trenches experience, we answer your top 10 social media questions.
The Importance of Customer Care
At B Squared, we’re big enough to handle your online customer service needs and small enough to care.
