Hi! I’m Brooke Sellas.
In addition to running a successful digital marketing agency, I’ve worked with clients big and small, local and global, to drive results in some of the most difficult industries (like finance). I even wrote a book detailing exactly how to get more out of your social media customer care efforts called, Conversations That Connect.
Whether it’s one hour together or a longterm engagement, let’s explore a partnership working together with my custom social media CX consulting!
I’m both a consultant and practitioner. And a teacher! Since 2015, I’ve taught classes on consumer behavior. And since 2018, I’ve helped build social media customer care programs for global, billion-dollar brands. Using our systems, they’ve seen:
As a natural-born problem solver, I love working with teams to uncover ways to improve their social media CX. And thanks to my social media CX consulting, I’ve worked with some of the biggest (and smallest) brands including: