CX Consulting

Social Media CX Consulting

Increase both customer acquisition and retention through organic social media.

Brooke Headshot Sig

Brooke Sellas’ Work Has Been Featured & Seen In

speakingGrid SproutSocial
speakingGrid MarketingProfs

Hi! I’m Brooke Sellas.

In addition to running a successful digital marketing agency, I’ve worked with clients big and small, local and global, to drive results in some of the most difficult industries (like finance). I even wrote a book detailing exactly how to get more out of your social media customer care efforts called, Conversations That Connect.

Whether it’s one hour together or a longterm engagement, let’s explore a partnership working together with my custom social media CX consulting!

I’m both a consultant and practitioner. And a teacher! Since 2015, I’ve taught classes on consumer behavior. And since 2018, I’ve helped build social media customer care programs for global, billion-dollar brands. Using our systems, they’ve seen:

  • Faster response times
  • Increased customer satisfaction + retention
  • Growth with capturing new customers through social media channels
  • Improved social intelligence around industry, brand, and competitor data
  • Reduction in overhead and team costs
Icon CC 02

As a natural-born problem solver, I love working with teams to uncover ways to improve their social media CX. And thanks to my social media CX consulting, I’ve worked with some of the biggest (and smallest) brands including:

  • B2C brands
  • B2B brands
  • Startups to billion-dollar global brands
  • Product-driven brands, including food & beverage, consumer goods, and fashion
  • Service-driven brands, including finance, healthcare, technology, and manufacturing (including luxury brands)

Book an hour directly with me to explore how you can use social media customer care to both acquire & retain customers.