The Social Care Playbook
Your Guide to Transforming Customer Interactions Into Your Most Powerful Conversion Tool
The Social Care Playbook teaches you the CARE Method — the framework the world’s top brands use to turn social media into a customer retention engine. As originally seen on LinkedIn Learning, now available directly from B Squared Media.
Mastering Social Media CX
The Step-by-Step Blueprint for Customer Experience Professionals
Perfect for customer experience professionals looking to take their program to the next level. Our step-by-step blueprint provides expert guidance for beefing up your social CX strategy, enhancing customer satisfaction and loyalty (and even revenue).
Talk-Worthy Content
The No-Fluff Framework for Social Posts That Actually Start Conversations
If you’ve ever stared at your social content wondering why it’s falling flat—this free course is for you. Inside this short, actionable course, you’ll learn how to create conversational content that actually connects—and yeah, sometimes even converts.