Turn Conversations into Competitive Data
You get deep audience, product, and competitor insights from the world’s largest focus group. We move beyond monitoring to deliver the social intelligence you need for data-driven decisions.
Conversations That Drive Decisions
Our social intelligence engine transforms constant chatter into clear business insight. Every conversation becomes an opportunity to protect your reputation, strengthen your customer experience, and uncover new growth.
You gain access to authentic, unfiltered conversations that reveal what surveys miss. With social intelligence, you can hear your customers in real time and use their voices to guide product development, improve customer experience, and grow with confidence.
You get clear, data-driven answers to your biggest business questions, helping you optimize everything from product design to marketing strategy.
You deeply understand your customer.
Examine preferences, demographics, and behavior to enhance your marketing and business planning.
Your products are market-ready.
Identify product gaps, inform updates, and even pinpoint ideal store locations based on unbiased feedback.
You win market share.
Track industry gaps, measure share of voice, and understand consumer attitudes toward your competitors.
Your brand positioning is optimized.
Gauge customer feelings on specific topics, products, and campaigns to gain visibility into your customer experience (CX).
You can leverage this data across your organization. Here are eight suggested ways that your team can use our social intelligence services to drive proactive results:
In just 2 minutes, discover if your monitoring is giving you the full picture. Uncover the gaps in your social intelligence and learn how to turn conversations into impact.
Understand how dedicated Social Intelligence elevates your overall strategy by providing critical foresight and data, and how it compares to our other services.
| Social Media Management Learn More |
Social Care Learn More |
Social Listening Learn More |
Paid Advertising Learn More |
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|---|---|---|---|---|
| Content Creation | Basic | Premium Add-on | ||
| Content Calendar & Posting | ||||
| Acquisition Tracking | ||||
| Sentiment Tracking | ||||
| Competitor Analysis | ||||
| Social Media Audit | ||||
| Community Check-ins | Organic, Every 12 Hours | Paid & Organic, Every Hour | ||
| Client Check-ins | Monthly | Monthly | Monthly | Monthly |
| Reporting | Monthly | Monthly | Once or Ongoing | Weekly |
Dive deeper into how Social Intelligence informs everything from R&D to next-level customer experience.
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Get instant expertise and a tailored approach on how our Social Intelligence experts can provide your team with critical market foresight.