| Refresh | This website bsquared.media/social-media-customer-service is currently offline. Cloudflare's Always Online™ shows a snapshot of this web page from the Internet Archive's Wayback Machine. To check for the live version, click Refresh. |
Social Care That Increases Your Revenue
The absence of robust Social Care costs revenue. We deliver exceptional social media customer service to maximize loyalty, protect your brand, and drive conversions, 365 days a year.
FASTER RESPONSE TIMES
3,791%. Yes, Really. That’s how much you can improve your response times with B Squared Media Social Care. We’ve done it before.
The B Squared Team has become a part of the Brother family. With their help we have significantly increased response times across several of our top social accounts, truly demonstrating our At Your Side service philosophy. Additionally the one on one personalized engagement has allowed our customers to understand that we are listening and our communities are very important to us. The B Squared team no matter what is thrown their way have provided service with a smile even when people haven't been very nice. Thank you B Squared - You are all truly AWESOME SAUCE!!!!
Manager, Social Media Strategy
Brother International
B Squared Media was able to reduce the average customer wait time on Brother’s social media channels from over 20 hours to just 32 minutes.
20 hours, 13 mins
mins, 19 secs
faster response time
With the additional hours and platform coverage, the B Squared team was able to increase the average messages handled per month from 56 to 2,229.
56 messages
messages
increase in messages handled
You get authentic engagement, proactive acquisition, brand protection, and actionable insights all working together to grow your revenue.
With Social Care, you get both. Every interaction becomes a revenue driver, helping your brand unlock a 20–40% revenue surge.
Take our 2-minute quiz to evaluate your current social media customer service against industry best practices.
Understand how professional Social Media Customer Service (Social Care) fits into & elevates your overall strategy, and how it compares to our other services.
| Social Media Management Learn More |
Social Care Learn More |
Social Listening Learn More |
Paid Advertising Learn More |
|
|---|---|---|---|---|
| Content Creation | Basic | Premium Add-on | ||
| Content Calendar & Posting | ||||
| Acquisition Tracking | ||||
| Sentiment Tracking | ||||
| Competitor Analysis | ||||
| Social Media Audit | ||||
| Community Check-ins | Organic, Every 12 Hours | Paid & Organic, Every Hour | ||
| Client Check-ins | Monthly | Monthly | Monthly | Monthly |
| Reporting | Monthly | Monthly | Once or Ongoing | Weekly |
Dive deeper into how Social Care drives loyalty, retention, and revenue.
Customer experience is shaped in small, real moments—not big campaigns. Learn how everyday interactions build or erode trust, why micro moments matter, and what brands can do to close the gap between designed and lived experience.
Most social care teams aren’t failing. They’re reacting inside systems built for speed, not prevention. Predictive social care shifts the focus from responding faster to spotting early signals, preventing churn, and turning social insights into strategic action before problems escalate.
Social care is no longer just post-purchase support. In this blog post, we unpack how everyday social questions signal pre-purchase intent, build trust, and quietly influence revenue long before conversion happens.
Get invaluable insights and a tailored approach on how our Social Media Customer Service experts can elevate your brand’s presence and drive revenue.