Welcome to From Lost to Loyal: How to Make It Right When CX Goes Wrong, a safe space for overworked and exhausted support & care agents to share customer experience (CX) fails and brag about wins.
Our quarterly newsletter will tackle job expectations, lack of support for CX, dynamics in the workplace, and of course, help CX leaders use ideas from on-the-ground practitioners to gain momentum.
Customer care, taken to the next level.
Written by a CX practitioner, Brooke Sellas, our newsletter will give you practical and tactical insight on building companies, cultures, and communities that people adore.