Social Media Customer Service
For most companies, your social media or customer support teams are only available during business hours Monday through Friday. That means there’s no one to keep an eye on things over the weekends, on holidays, or before or after-hours. That’s where B Squared Media comes in. Our social media customer care services take you beyond the reactiveness of “customer service” and applies proactive measures to meet your customers’ needs… 365 days a year, holidays included!
Social Media Management
Build your strategy in-house. Outsource the execution. You don’t like Tweeting ten times a day? Analyzing Facebook engagement stats doesn’t give you goose bumps? Huh. So weird. Does for us. If the Blog, Tweet, Post, Pic, Like of it all makes you want to scream, cry or punch, consider letting us take over.
Social Media Listening
Our advanced social media listening services ensure your brand is gathering insightful qualitative and quantitative data around your industry. Not only can we track the sentiment around your brand, products, or services, we can uncover key audience insights … like identifying who is talking about your brand and how powerful their conversations are. This is huge for things like customer care, but also in identifying influencers and brand ambassadors. Level-up your social media strategy with Social Media Listening Services from B Squared Media!
Paid Media Management
The decline of organic reach has sent businesses and marketers into a tailspin. Even heavy-hitter sites have seen a nearly 50% drop in social referral traffic to their websites. While there’s no one-size-fits-all solution to this problem, strategic advertising can help.
Social Media CX Consulting
Book time with our CEO, Brooke Sellas, to explore how your company can better use organic social media and social media customer care to both acquire and retain customers.
Care Squared Training Program
Work directly with our CEO, Brooke Sellas, who will teach your team how we operationalize customer care for global, billion-dollar brands (but even the smallest companies use our playbook.) We’ll look at critical customer-centric factors that drive connection, conversations, and conversions through social media channels.
Social Media Mystery Shop
Our professional community managers will mystery shop your brand and social support team over a variety of days and times to test if your team is delivering. We’ll benchmark against industry standards as well as your own targets and deliver a “report card” on how you did.
Book Brooke Sellas for Training or Speaking
Brooke B. Sellas, our CEO, speaks regularly on how your business should get the conversation started (in other words, how to #ThinkConversation, not campaign). She was also an adjunct at Baruch College in NYC for two years, lecturing on consumer behavior and customization & personalization of the offer. If you’re in need of a social media speaker at your next event, consider booking Brooke!
Not sure what kinds of social media services you need? No worries!
That’s what we’re here for. There are three easy ways to figure that out:
We work with a range of clients, from startups to enterprise-sized brands — including recognizable companies and mom-and-pop shops. Take a spin on our testimonials page to see what real, live, in-the-trenches clients have to say about our work.
Fill out a request for a 30-minute FREE conversation. We’ll ask you some questions, give you some ideas, and go from there. Don’t worry, there’s no commitment. And if our prices don’t fit within your budget, we’ll be happy to recommend you to someone who does. Scout’s Honor.