Social Media Mystery Shop

Social Media Mystery Shop

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Book a FREE Discovery Call with Brooke to see if our Social Media Mystery Shop is right for you.

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Boost Your Social Media Customer Experience with B Squared Media for only $499!

Discover the true quality of your brand’s social media interactions with B Squared Media. Let us identify potential gaps and elevate your customer experience.

Think about it: Your customers are bombarded with options. They crave fast, efficient, and helpful interactions on social media before making a purchase. And, many of them are now weighing brand conversations on social media as high, or higher, than online reviews!

Why B Squared Media?
Our expert community managers will:

  1. Analyze your brand’s social media touchpoints using our proprietary Social Media Mystery Shop.
  2. Evaluate your team’s responsiveness and consistency against industry standards.
  3. Provide a tailored report, benchmarking your performance against industry best practices and your own objectives and key results.

Did you know: 75% of consumers have sought customer service via a brand’s social media? If you’re not offering an outstanding experience, you’re missing out.

Ask Yourself:

  • Are your responses timely and consistent?
  • Do you meet the industry-standard 30-minute response time?
  • How does your brand measure up to peers?

Ready to elevate your social media game? Experience the B Squared Media difference and boost your brand’s reputation!

Unlock the Power of Data-Driven Insights.


Onboarding & Discovery Call: After signing, you’ll receive a detailed intake form to align with your objectives along with 30-minute discovery call to discuss brand goals and set expectations.

Mystery Shopping: Your brand gets shopped three times in one week — over a variety of days & times — on your chosen social media platform.

Detailed Report: Insights, performance metrics, and actionable recommendations.

Debrief Call: Discuss the report’s findings and plan the next steps with our CEO, Brooke Sellas – whether it’s capitalizing on areas of improvement or celebrating your team’s excellence.