Discover why your social media customer service strategy might be broken and how to fix it with social tactics that boost loyalty and ROI.
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Social Care
The HUGE Difference Between Social Media Marketing and Social Customer Care
Hi. I’m sorry to break it to you, but social media marketing is now social customer care. Don’t shoot the…
When Ad Budgets Shrink, Social Customer Experience Should Shine
Advertising is contracting. Fast. As a result, if you’re a marketer, it means it’s time to pivot. Yes, big campaigns…
Scaling Social Care for High-Volume Moments (Without Losing Your Sanity)
Scaling social care is essential for growing brands. Get actionable tips to manage demand and deliver standout customer experiences on social.
The Future of Social Media is Social Selling & Social Support
Social media is evolving rapidly, and the future belongs to brands that embrace social selling and social support (or what…
How to Launch Your Product and Retain Customers Using Social Care
Discover how to retain customers using social care by aligning customer experience (CX) insights with Kotler’s product life cycle.
