B² Blog

September 17, 2025

The Future of Social CX

The future of social CX is AI + human empathy. Learn how to blend tech and authentic engagement to future-proof your customer strategy.

Recent Articles

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social media crisis management handling customer complaints BLOG

Social Media Crisis Management: Handling Viral Customer Complaints

September 10, 2025

outsourced social media management hidden growth strategy BLOG

Outsourced Social Media Management: The Hidden Growth Strategy of Market Leaders

September 3, 2025

Retaining Customers with Social Care: How to Use Social Proof to Build Loyalty

August 27, 2025

I Went Viral on LinkedIn. Here’s the Good, the Bad, and the Ugly.

August 20, 2025

Social Care

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Social Media Crisis Management: Handling Viral Customer Complaints

September 10, 2025

unlocking customer feedback insights BLOG

Unlocking Customer Feedback Insights: Beyond the Numbers

February 5, 2025

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Are Your Customer Support Playbooks Outdated? Here’s How to Modernize Them

January 29, 2025

What is Outsourced Social Media Customer Service?

August 7, 2024

Flagging High-Priority Customer Care Tickets Using AI

November 13, 2024

How To Think Conversation & Collect Customer Feedback [With Examples]

January 8, 2020

25 Scripts For Aligning With Empathy With Your Customers

October 13, 2021

Customer Experience (CX)

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The Future of Social CX

September 17, 2025

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How To Use The GLOW Framework For Surprise & Delight

August 13, 2025

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Why CX Teams Need an Omnichannel Customer Service Strategy

June 25, 2025

myths killing social media customer experience BLOG

5 Myths Killing Your Social Media Customer Experience

June 18, 2025

AI

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why authority wins in era of ai discovery BLOG

Quoted, Not Clicked: Why Authority Wins in the Era of AI Discovery

August 6, 2025

The Human Advantage Over AI: Why Empathy Still Wins in Digital CX

July 23, 2025

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Avoid These 4 AI Fails: A Bold Framework for Smarter AI Integration in Business

May 28, 2025

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The Ultimate Guide to Artificial Intelligence and the Fourth Industrial Revolution

February 26, 2025

Social Listening

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How To Win More Market Share With Competitive Social Listening

May 21, 2025

Enhancing Customer Support through Social Listening Insights

May 8, 2024

combining abm strategy with social listening BLOG

Optimizing Your ABM Strategy with Social Listening for Enhanced Results

November 15, 2023

Social Media Marketing

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Outsourced Social Media Management: The Hidden Growth Strategy of Market Leaders

September 3, 2025

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What Is Social Media Engagement Velocity? (And Why You Should Care)

April 30, 2025

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Why Social Media Comments Matter More Than Likes (Especially For CX)

April 2, 2025

How Social Media Shapes the Customer Journey in 2025

January 22, 2025

Guides

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The CMO’s Guide to a Winning Social Media Customer Service Strategy

July 16, 2025

The Ultimate Guide to Artificial Intelligence and the Fourth Industrial Revolution

February 26, 2025

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Scams, Spam, and Hackers – OH MY! A Guide to Not Getting Hacked on Social Media

August 28, 2024

[GUIDE] Launching a Community: Small is the New BIG

June 12, 2024

B² Blog

The Future of Social CX

Recent Articles

Social Care

Unlocking Customer Feedback Insights: Beyond the Numbers

How To Think Conversation & Collect Customer Feedback [With Examples]

25 Scripts For Aligning With Empathy With Your Customers

Customer Experience (CX)

The Future of Social CX

Why CX Teams Need an Omnichannel Customer Service Strategy

5 Myths Killing Your Social Media Customer Experience

AI

Quoted, Not Clicked: Why Authority Wins in the Era of AI Discovery

The Human Advantage Over AI: Why Empathy Still Wins in Digital CX

Avoid These 4 AI Fails: A Bold Framework for Smarter AI Integration in Business

The Ultimate Guide to Artificial Intelligence and the Fourth Industrial Revolution

Social Listening

Social Media Marketing

Guides

The Ultimate Guide to Artificial Intelligence and the Fourth Industrial Revolution

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