You know how sometimes you give someone a really good idea and it spurs you to try it yourself? That’s exactly what happened when Rachel’s most recent post about Holiday Marketing inspired us to create a Holiday Gift Guide For The Remote Worker! We’ve all seen a range of gift guides from everyone from Amazon to Zara and now it’s our turn! Read on for the B² Crew’s holiday gift guide for the remote worker!
We know, it’s not even Thanksgiving yet. But the thing is if you haven’t started planning your holiday marketing efforts you need to – like yesterday. Haven’t even started thinking about it? Don’t worry. We’ve got you covered. We reached out to our advertising team to share their must-dos when it comes to taking on the holidays. Read on for holiday marketing tips from our experts.
There are many perks to working from home and hiring remote employees, but it’s not always easy to set up your remote team for success. Throughout seven years of B Squared, we’ve learned about what it takes to keep a successful virtual team running. Read on for tips on how you can set up your remote team for success.
In the world of customer service, angry customers are inevitable. As companies develop social media customer service plans the need for making sure their employees know how to de-escalate angry customers over social is vital. Communicating through written words is a whole different ball game from speaking to someone over the phone. The anonymity that comes with communication over the internet can also cause some to take their frustrations out on the person behind the screen. You can help your customer service team navigate these sticky situations with angry customers by providing them with specific techniques. Read on for our guide to de-escalating angry customers over social.
More and more people are turning to social media to address customer service needs, but not everyone knows how to be a good customer on social. As someone with experience in social media customer service, I’ve serviced a variety of different concerns and people. While some are grateful for quick responses, the truth is the blanket of anonymity that social lends to users can lead customers to go no holds barred when interacting with customer service representatives online. While they can cause big headaches, customers who use social media as an outlet to lash out on a brand don’t always get what they want. Here’s why learning how to be a good customer on social can lead to a positive customer service experience.