Social Media Management
We take the daily pressure of social media management off your plate so you can stay in your zone of genius.
You bring the strategy, we bring the execution: curated content that clicks, scroll stopping posts, daily publishing, real time conversations, and 7 day a week community moderation because trolls don’t take weekends off. With weekly check-ins and data that actually means something, we track your ROI and evolve your tactics on the fly.
Social Care
We turn your comments and complaints into conversions. Our Social Care team monitors every mention, routes your tickets, and resolves your issues fast, cutting your response times by over 1,400%.
We protect your reputation, nurture your loyal fans, and unlock new revenue through social commerce with empathic efficient service. We convert your social chatter into sales while you focus on growth.
Social Listening
You wouldn’t launch a campaign without a strategy. So why guess with your social care? You think you know how customers see your social outreach, but we uncover the truth: your missed messages, slow replies, robotic responses, and poor community management.
Our Social Listening Audit uses social listening to track every mention and social intelligence to understand what your audience really wants. We reveal what’s working, what’s broken, and what’s losing you money by analyzing your response times, brand voice, missed comments, customer mood shifts, and competitor gaps you can capture.
Paid Advertising
Organic reach will not cut it in 2025. With paid advertising, you get guaranteed visibility and precision targeting that puts your brand in front of the right people at the right time. You drive ROI, break through the noise, and turn intent into revenue.
Other Services
Social Media CX Consulting
Book time with our CEO, Brooke Sellas, to explore how your company can better use organic social media and social media customer care to both acquire and retain customers.
Care Squared Training Program
Work directly with CEO Brooke Sellas, who will teach your team on-site how we operationalize customer care for anyone from the smallest companies to global, billion-dollar brands.
Social Media Mystery Shop
We will “shop” your brand to test if your team is delivering. We’ll benchmark against industry standards as well as your own targets and deliver a “report card” on how you did.
Book Brooke Sellas for Training or Speaking
Brooke B. Sellas, our CEO, speaks regularly on how your business should get the conversation started (in other words, how to #ThinkConversation, not campaign). She was also an adjunct at Baruch College in NYC for two years, lecturing on consumer behavior and customization & personalization of the offer. If you’re in need of a social media speaker at your next event, consider booking Brooke!
Not sure what kinds of social media services you need? No worries!
That’s what we’re here for. Compare our services below or contact us if you still need help, and we’ll get you pointed in the right direction.
| Social Media Management Learn More |
Social Care Learn More |
Social Listening Learn More |
Paid Advertising Learn More |
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|---|---|---|---|---|
| Content Creation | Basic | Premium Add-on | ||
| Content Calendar & Posting | ||||
| Acquisition Tracking | ||||
| Sentiment Tracking | ||||
| Competitor Analysis | ||||
| Social Media Audit | ||||
| Community Check-ins | Organic, Every 12 Hours | Paid & Organic, Every Hour | ||
| Client Check-ins | Monthly | Monthly | Monthly | Monthly |
| Reporting | Monthly | Monthly | Once or Ongoing | Weekly |