We’re the premier outsourced social media customer service company,
with over a decade in business.

We help companies connect to, converse with, and convert more customers on social media

Outsource your social customer service to experienced customer support professionals to save money, save time, and scale up or down with ease.
Brooke Sellas
clientGrid Brother
clientGrid AAA
clientGrid Saucony
clientGrid Miele
clientGrid Sportsline
clientGrid ThermoFisher
clientGrid wolters
clientGrid SmoothieKing
clientGrid endlesspools
clientGrid BearMountainBBQ

Start your engines because our new podcast is fueling growth through customer experience!

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Outsourced Social Media Customer Service

Proactively meet your customers’ needs & improve customer experience (CX).

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Social Media Listening Services

Listen to what your audience, communities, and customers are saying.

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Social Media Management Services

Harness the power of social media marketing and grow your online audiences.

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Paid Media Management Services

Turn paid clicks into customers and gain traffic & leads with online ads.

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Social media customer queries responded to in under 30 minutes.

With B Squared Media, outsourcing your social media customer service doesn’t mean compromising on quality. We serve as an extension of your in-house team, handling your social media accounts with precision and dedication.

Our trained social support agents excel in swift customer interaction, adeptly managing customer queries and concerns. Not only do we offer 365/year social media answering service and chat support, we also provide proactive social listening to catch and address potential issues before they escalate.

Through our social care center services, we make sure your customer experience is seamless, driving customer satisfaction and loyalty. Embrace the power of outsourced social media customer service with us and focus on what you do best – growing your business.

Ready to level up your social marketing strategy with a social media presence that focuses on customers and potential customers? Book a free consultation to unleash the power of outsourced customer service for your social media platforms.

Empowering your brand with social media customer service solutions.

Harness the power of social media with our outsourced social media customer service and ensure every customer query on your social media account is promptly addressed.

Get ahead on every social network and social platform with our customer service outsourcing – your surefire way to win over potential customers.

Our service provider role extends beyond typical customer service – we strategically manage your social media profile and generate high-quality social media content to engage your target audience effectively.

Benefit from our experienced social media experts as they provide top-tier outsourced customer service, ensuring your customers receive timely and value-packed responses on all your social media channels.

With our outsourcing social media services, we offer social customer service and social customer care that not only resolves customer queries but enhances overall customer satisfaction.

A team of dedicated support agents providing efficient social media customer support, and reflecting our commitment to exceptional social media service.

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Superior social media support.

White-Glove Service.

Smaller agencies, like our boutique operation, are more agile than 1000-person social media marketing agencies.

Personalized attention means we choose to work with fewer, like-minded clients so we can fully dedicate our brain trust to each project … as well as to your own customers.

Data & Analytics.

Each of our social media services ensure you are gathering insightful qualitative and quantitative data around your brand, customers, industry, and competitors.

Our social media experts will work with yours to put important metrics & insights to use and help you make better data-driven customer decisions.

Peace of Mind.

We view all our clients as partners; our customer support team becomes your team.

And since our team is available to you seven days a week (weekends and holidays included!) for our social media customer support services, you can rest assured your social media presence is in good hands.

Proven Results.

Whether it’s boosting customer satisfaction scores, responding to customer queries in under ten minutes to boost customer support & customer experience, or finding opportunities to convert potential customers, we’ve done it.

Our diverse set of clients cover a vast number of industries, enabling us to offer increased efficiency.

The State of Social Media Customer Care Report

Shoppers value brand conversations on social media platforms more than online reviews!

When it comes to a social media strategy, your potential customers are looking for customer interaction. In our inaugural State of Social Media Customer Care Report, we highlight research and client case studies on how consumer preferences — and therefore social media customer care — have changed. And why personalized, empathetic brand conversations will keep your social media presence above the rest.

Today’s customer wants more when it comes to customer care. They want you to meet them on their channel of choice. Therefore, your social media support must be focused on customer service.

Social media customer experience emails worth opening.

Receive our quarterly newsletter, From Lost to Loyal: How to Make It Right When CX Goes Wrong, fresh from the social sphere and full of social swag, delivered to your inbox.

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Say Hello!

Are you ready to build a social media customer support structure that creates connection → conversation → conversions? It’s time to consider outsourcing social media, community management, and customer experience to our social media experts!


Want to capitalize on social media as an acquisition channel by unlocking the power of social CX? LEARN HOW! Revolutionize your social media impact with our new free and premium online courses.

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