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CX Consulting

Social Media CX Consulting

Increase both customer acquisition and retention through organic social media.

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Brooke Sellas’ Work Has Been Featured & Seen In

Forbes
Newsweek
LinkedIn
speakingGrid SproutSocial
speakingGrid MarketingProfs

Hi! I’m Brooke Sellas.

In addition to running a successful digital marketing agency, I’ve worked with clients big and small, local and global, to drive results in some of the most difficult industries (like finance). I even wrote a book detailing exactly how to get more out of your social media customer care efforts called, Conversations That Connect.

Whether it’s one hour together or a longterm engagement, let’s explore a partnership working together with my custom social media CX consulting!

“Specific strategy and tactics that work for you”

Brooke was Amazing! I had a 1-hour consultation call with her that was packed full of helpful tips and guidance. She really understands what is needed and what is feasible for someone like me who is growing a business from scratch on my own. If you are starting your own business and don’t know where to begin with social media marketing and connection building, Brooke is the ideal person to explain what to do and give you specific strategy and tactics that work for you. And, more importantly, she is a wonderful human being who puts people first, which to me is EVERYTHING!

Valerie Polunas

President

Flowing River Conflict Solutions

I’m both a consultant and practitioner. And a teacher! Since 2015, I’ve taught classes on consumer behavior. And since 2018, I’ve helped build social media customer care programs for global, billion-dollar brands. Using our systems, they’ve seen:

  • Faster response times
  • Increased customer satisfaction + retention
  • Growth with capturing new customers through social media channels
  • Improved social intelligence around industry, brand, and competitor data
  • Reduction in overhead and team costs
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Consulting

As a natural-born problem solver, I love working with teams to uncover ways to improve their social media CX. And thanks to my social media CX consulting, I’ve worked with some of the biggest (and smallest) brands including:

  • B2C brands
  • B2B brands
  • Startups to billion-dollar global brands
  • Product-driven brands, including food & beverage, consumer goods, and fashion
  • Service-driven brands, including finance, healthcare, technology, and manufacturing (including luxury brands)
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Watch Brooke on “Let’s Talk About Brand”

with Christine Gritmon, as featured on AdWeek

Subscribe to the B Squared YouTube Channel!

Book an hour directly with me to explore how you can use social media customer care to both acquire & retain customers.

HOURLY CONSULTATIONS ARE BOOKED AT $325/HR.
WEB CONFERENCING DETAILS & INVOICE PROVIDED UPON CONFIRMATION.

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