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Social Media Customer Care Services

At B Squared Media, we’re big enough to handle your social-led customer care needs and small enough to care. Think conversation, not campaign.

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Providing you with conversations that connect during every stage of the digital customer journey.

We know how important using social media is to connect converse convert with new and returning customers. (We even wrote a book on it called Conversations That Connect!).

Our suite of outsourced customer care services can help your team no matter where they are in their quest to provide better customer experiences through social media:

Read Our Report on Social-Led Customer Care Through Covid

Our report looks at the impact of the pandemic on online customer care – what we can leverage from a year of mostly playing defense during a crisis, and second, how to apply it to a thoughtful, proactive strategy going forward. By examining the new trendlines and current events, we can establish the state of customer care, including the impact of key dynamics such as:

  • The e-commerce surge
  • Remote work and labor availability
  • Supply chain disruptions
  • Privacy trends/social intelligence
  • A growing number of disgruntled consumers

When I look back on this crazy year, I am so incredibly thankful that the B Squared Team has become a part of the Brother family. With their help we have significantly increased response times across several of our top social accounts, truly demonstrating our At Your Side service philosophy. Additionally the one on one personalized engagement has allowed our customers to understand that we are listening and our communities are very important to us. The B Squared team no matter what is thrown their way have provided service with a smile even when people haven't been very nice. Thank you B Squared - You are all truly AWESOME SAUCE!!!!

Kelly Hodrick

Manager, Social Media Strategy at Brother International

Online Customer Care Client

The B Squared Media team of professional community managers works with many global, billion-dollar brands. Book a chat with Brooke (our CEO) to transform your social media customer care from reactive to proactive.

A simple hello can lead to a million things.