Done-For-You Online Customer Care Solutions

At B Squared, we’re big enough to handle your online customer service needs and small enough to care. Think conversation, not campaign.

B Squared Media - Customer Care

We’re the conversation company.

B Squared Customer Care - Strong Tree

How does your customer care stand out?

Take our quick quiz to find out if your Online Customer Care services are transforming your social media efforts by nourishing your customers or if you have growing and pruning to do.

For most companies, your employees are only available during hours Monday through Friday, and there’s no one to keep an eye on things over the weekends, on holidays, or before or after-hours.

That’s where B Squared Media comes in.

Our social-first online customer care solutions can add to your bottom line and take you beyond the reactiveness of “customer service” by applying proactive measures to meet your customers’ needs, including:

Monitoring your channels before/after-hours (or during “regular” hours), weekends, and holidays

Using social listening to offer personalized services + data collection

Educating the customer about your products or services + educating internal teams on qualitative and quantitative data around your brand, industry, and competitors

Utilizing chatbots to decrease human capital and increase answers to frequently asked questions (FAQs)

Using AI (artificial intelligence) to highlight customer sentiment

  • Where you’re delivering an exceptional experience, and building loyalty and advocacy among your buyers
  • Where you’re delivering a poor experience and potentially driving your customer to your competitors
  • Areas where you can improve share of voice

Recognizing and rewarding loyal customers, advocates, and influencers

We’re the conversation company. See how we’re re-imagining customer care below.

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We’re the conversation company. Download the PDF below to see how we’re re-imagining customer care.

When I look back on this crazy year, I am so incredibly thankful that the B Squared Team has become a part of the Brother family. With their help we have significantly increased response times across several of our top social accounts, truly demonstrating our At Your Side service philosophy. Additionally the one on one personalized engagement has allowed our customers to understand that we are listening and our communities are very important to us. The B Squared team no matter what is thrown their way have provided service with a smile even when people haven't been very nice. Thank you B Squared - You are all truly AWESOME SAUCE!!!!

Kelly Hodrick

Manager, Social Media Strategy at Brother International

Online Customer Care Client

Conversations and the Customer Journey

Thinking of social media and the critical conversations on those channels, you can see how conversation plays a part in every step of the customer journey. You’ve probably heard the term “conversational marketing” — and that’s at the heart of our social-first online customer care solutions. Think of conversational marketing as having real-time conversations with your would-be or actual customers. It’s that simple. This is how B Squared Media “thinks conversation” at every stage of the customer lifecycle. The question for you is: How are you delighting your customers?

Conversational Customer Service

Our team is the partner of choice for online customer care with many recognizable and sizable brands! Book a chat with Brooke (our CEO) today to transform your reactive customer service to proactive customer care.

A simple hello can lead to a million things.