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Done-For-You Online Customer Care Solutions

At B Squared, we’re big enough to handle your online customer service needs and small enough to care. Think conversation, not campaign.

We’re the conversation company.

B Squared is the industry’s premier social media customer care specialist and we’re re-inventing outsourced customer care. Our difference is an obsessive focus on you and your online customer conversations. We don’t just check a social media box for you. We engage in meaningful online conversations that result in unique market insight, satisfied customers, sales leads, and loyalty.

These days, your brand or business is more likely to receive a request on social media about service and not marketing or sales; nearly 70% of consumers have used a company’s social media site for servicing.

But for most companies, your employees are only available during hours Monday through Friday, and there’s no one to keep an eye on things over the weekends, on holidays, or before or after-hours.

That’s where B Squared Media comes in.

Our customer care solutions take you beyond the reactiveness of “customer service” and applies proactive measures to meet your customers’ needs, including:

Monitoring your channels before/after-hours (or during “regular” hours), weekends, and holidays

Using social listening to offer personalized services + data collection

Educating the customer about your products or services + educating internal teams on qualitative and quantitative data around your brand, industry, and competitors

Utilizing chatbots to decrease human capital and increase answers to frequently asked questions (FAQs)

Using AI (artificial intelligence) to highlight customer sentiment

  • Where you’re delivering an exceptional experience, and building loyalty and advocacy among your buyers
  • Where you’re delivering a poor experience and potentially driving your customer to your competitors
  • Areas where you can improve share of voice

Recognizing and rewarding loyal customers, advocates, and influencers

Our team is the partner of choice for customer care with many recognizable and sizable brands! Book a chat with Brooke (our CEO) today to transform your reactive customer service to proactive customer care.

A simple hello can lead to a million things.

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