Transforming Customer Experience on Social Media
A live webinar with Brooke Sellas and Christina Garnett — Part of the B Squared Webinar Series
This webinar has already aired, but in case you missed it (or just want to see it again) you can still watch the replay right here.
About this webinar:
Ready to take your brand’s social media presence to the next level? Our exclusive webinar with Brooke Sellas and Christina Garnett offers you cutting-edge techniques and proven tactics that you can implement immediately for effective social media customer care.
Based around the research and survey from B Squared Media’s ‘State of Social Care’ report, Brooke and Christina will bring you the latest trends, tools, and tips for excelling in digital customer engagement.
Topics include:
- The evolution of social care.
- The most effective platforms for social care.
- Customer expectations and behavioral shifts.
- Data privacy and security best practices.
- Future trends & strategies.
- Q&A