We take the mystery out of your social media CX.
Are your social interactions measuring up to your customers’ expectations? With more shopping choices appearing daily, consumers are looking for quick, painless, and helpful interactions that help solve their problems or purchase a new product. Nearly 70% of consumers have used a company’s social media channel for servicing.
There’s only one way to find out: Hire B Squared Media to experience what our Social Media Mystery Shop can do for you!
Our highly skilled professional community managers will mystery shop your brand and social support team over a variety of days and times to test if your team is delivering. We’ll benchmark against industry standards as well as your own targets.