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Services » Social Media Customer Care Services » One-On-One Customer Care Consulting

Get better at increasing both customer acquisition and retention through organic social media.

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Brooke Sellas’ Work Has Been Featured & Seen In

Forbes
Newsweek
LinkedIn
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Hi! I’m Brooke Sellas.

In addition to running a successful digital marketing agency, I’ve worked with clients big and small, local and global, to drive results in some of the most difficult industries (like finance). I even wrote a book detailing exactly how to get more out of your social-led customer care efforts called, Conversations That Connect.

Since 2018, I’ve helped build social-led customer care programs for global, billion-dollar brands. Using our systems, they’ve seen:

  • Better response times
  • Increased customer satisfaction + retention
  • Growth on capturing new customers through social media channels
  • Improved social intelligence around industry, brand, and competitor data
  • Reduction in overhead and team costs
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Consulting

At B Squared Media, we’ve worked with some of the biggest (and smallest) brands including:

  • B2C brands
  • B2B brands
  • Startups to billion-dollar global brands
  • Product-driven brands, including food & beverage, consumer goods, and fashion
  • Service-driven brands, including finance, healthcare, technology, and manufacturing

Book an hour directly with me to explore how your company can better use social-led customer care to both acquire and retain customers.

A simple hello can lead to a million things.