Ladies and gentlemen, start your engines, because the race to customer loyalty is on! If you’re feeling left behind, this new show will kick your customer experience (CX) efforts into gear.
The CX Engine Show features Kenneth “Shark” Kinney and Brooke Sellas. With less than 20% of consumers saying brands are doing a good job adopting a customer-centric mindset, customer loyalty is at an all-time low.
The CX Engine Show will help organizations better connect with their customers by sharing Shark and Brooke’s experience with enterprise brands, as well as interviewing the top brands, and marketers, on their customer experience and customer success stories. Specifically, our conversations will uncover the biggest customer care challenges brands are facing today, and give real-world advice on how to fix them.
The Show is in both video and audio/podcast formats every other week, with one monthly episode including an interview from a CX expert.