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Ladies and gentlemen, start your engines, because the race to customer loyalty is on! If you’re feeling left behind, this new show will kick your customer experience (CX) efforts into gear.

The CX Engine Show features Kenneth “Shark” Kinney and Brooke Sellas. With less than 20% of consumers saying brands are doing a good job adopting a customer-centric mindset, customer loyalty is at an all-time low.

The CX Engine Show will help organizations better connect with their customers by sharing Shark and Brooke’s experience with enterprise brands, as well as interviewing the top brands, and marketers, on their customer experience and customer success stories. Specifically, our conversations will uncover the biggest customer care challenges brands are facing today, and give real-world advice on how to fix them.

The Show is in both video and audio/podcast formats every other week, with one monthly episode including an interview from a CX expert.

Subscribe or listen on your favorite app!

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About the Hosts

Brooke B. Sellas is the Founder & CEO of B Squared Media, an award-winning social media customer care agency; a sought-after speaker; the author of Conversations That Connect, a book about social media customer care and social listening; previously the co-host of the Marketing Companion podcast.

Kenneth “Shark” Kinney is a Marketing Strategist, Keynote Speaker, Podcast Host, and Shark Diver. With nearly 30 years of brand, agency, and consulting experience, he has worked with many of the Fortune 200, over 50 colleges and universities, and hundreds of small to medium-sized businesses. He is the host of the top rated A Shark’s Perspective podcast.

Latest Episode

Episode 2: “Time to Win with CX” featURING Jay Baer · On this episode, we welcome Jay Baer to discuss his “Time to Win: the 2022 Consumer Patience Study,” a national research study measuring the impact of rapidity and responsiveness on consumer attitudes, purchases, and loyalty. Brooke and Shark dive deeper into the report with Jay and discuss the importance of speed in regards to CX, convincing management to implement better response times, question whether brands can make the change even after the pandemic, how to measure the ROI of improved speed, surprises in the research, and much more!

Want more of the CX Engine Show?

Subscribe or listen on your favorite app!