Deliver highly effective customer support experiences, elevate your brand, and encourage customer loyalty.
Today’s consumers expect it all: a rewarding experience at every digital touchpoint; a lightning-fast response when asking pre-purchase and post-purchase questions on social; personalization and a sense of belonging. Add to that a pandemic that forced even the most hesitant users online to make purchases (and complaints) and it’s mandatory that brands get on board with digital transformation. And, from experience, they’re all asking: “Where do we start?”
Our Care Squared Training Program answers that question – and then some! – with a one-day onsite training intensive focused on setting up your teams for social-led support (and success!). We’ll take you through both the practical and tactical ways in which the most innovative brands are using social-led customer care initiatives.
Work With Our CEO
When you choose B Squared Media, you’ll work directly with our CEO Brooke Sellas who will teach your team how we operationalize customer care for global, billion-dollar brands (but even the smallest companies use our playbook).
We’ll look at five critical customer-centric factors that drive connection, conversations, and conversions through social media channels (and show you exactly why your social media strategy is so stale).
Effectively, to compete in 2022 and beyond, you must know your customers inside and out. You also must meet them where they are. And increasingly, they’re asking questions and filing complaints through social media.
We haven’t changed the way be build relationships – even with brands – it’s still: vulnerability trust intimacy.