Social-Led Customer Care Services
At B Squared Media, we’re big enough to handle your social-first customer care needs and small enough to care. Think conversation, not campaign.
We’re the conversation company.
B Squared Media is the industry’s premier social-first customer care services provider and we’re re-imagining customer care. Our difference is an obsessive focus on conversations happening around your brand and how they play a part in every step if the digital customer journey.
We don’t just check a social media box for you. We engage in meaningful social media conversations that result in an abundance of social intelligence, unique market insight, satisfied customers, sales leads, and loyalty.
THAT’S RIGHT: Customer Care is one of the only marketing initiatives that covers both acquisition and retention.
These days, your brand or business is more likely to receive a request on social media about service and not marketing or sales; nearly 70% of consumers have used a company’s social media site for servicing. That’s what we call social-first customer care!
Let our professional Community Managers become an extension of your current customer support team.
How does your customer care stand out?
Take our quick quiz to find out if your Social-First Customer Care services are transforming your social media efforts by nourishing your would-be and current customers or if you have growing and pruning to do.
For most companies, your employees are only available during hours Monday through Friday, and there’s no one to keep an eye on things over the weekends, on holidays, or before or after-hours.
That’s where B Squared Media comes in.
Our social-first customer care services can add to your bottom line and take you beyond the reactiveness of “customer service” by applying proactive measures to meet your customers’ needs, including:
When I look back on this crazy year, I am so incredibly thankful that the B Squared Team has become a part of the Brother family. With their help we have significantly increased response times across several of our top social accounts, truly demonstrating our At Your Side service philosophy. Additionally the one on one personalized engagement has allowed our customers to understand that we are listening and our communities are very important to us. The B Squared team no matter what is thrown their way have provided service with a smile even when people haven't been very nice. Thank you B Squared - You are all truly AWESOME SAUCE!!!!
Kelly Hodrick
Manager, Social Media Strategy at Brother International
Online Customer Care Client
Conversations and the Digital Customer Journey
Thinking of social media channels and the critical conversations taking place there, you can see how conversation plays a part in every step of the digital customer journey. You’ve probably heard the term “conversational marketing” — and that’s at the heart of our Social-First Customer Care services. Think of conversational marketing as having real-time conversations with your would-be or actual customers. It’s that simple. This is how B Squared Media “thinks conversation” at every stage of the digital customer lifecycle. The question for you is: How are you delighting your customers?
Our team is the partner of choice for online customer care with many recognizable and sizable brands! Book a chat with Brooke (our CEO) today to transform your reactive customer service to proactive customer care.