In the world of customer service, angry customers are inevitable. As companies develop social media customer service plans the need for making sure their employees know how to de-escalate angry customers over social is vital.  Communicating through written words is a whole different ball game from speaking to someone over the phone. The anonymity that comes with communication over the internet can also cause some to take their frustrations out on the person behind the screen.  You can help your customer service team navigate these sticky situations with angry customers by providing them with specific techniques.  Read on for our guide to de-escalating angry customers over social.