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Angry-Customer-On-Social

How To De-Escalate An Angry Customer Over Social

October 16, 2019Leah K. WilliamsCustomer Management, Customer ServiceNo Comments

In the world of customer service, angry customers are inevitable. As companies develop social media customer service plans the need for making sure their employees know how to de-escalate angry customers over social is vital.  Communicating through written words is a whole different ball game from speaking to someone over the phone. The anonymity that comes with communication over the internet can also cause some to take their frustrations out on the person behind the screen.  You can help your customer service team navigate these sticky situations with angry customers by providing them with specific techniques.  Read on for our guide to de-escalating angry customers over social.

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sales-agreement-language

Protect Yourself From “Bad” Clients With This Sales Agreement Language

August 9, 2017Brooke B. SellasBusiness, Business 101, Customer Management, Customer Service, SalesNo Comments

Sales agreement language may be the only way to protect yourself from unruly clients once they’re in your portfolio. What I’ve found is that there aren’t really “bad” clients, just uneducated clients. But if for some reason things go sour, strong language in your sales agreement may be your only saving grace. Here’s how to protect yourself.

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