Lately, we’ve been seeing an uptick in clients wanting to hire us using social media for customer care. In our world, that means helping the client fulfill their customer service needs through their social media channels. Because today’s world means you don’t have to dial into a call center. Or email support and wonder when you’ll get a reply. The connected consumer now has a myriad of channels at their disposal when it comes to getting help with their would-be or actual purchase. Is your brand/company prepared to use social media for customer care? Find out; read on!
The digital (and IRL) universe is filled with brands that spend enormous budgets on perfectly curated content, beautifully crafted videos, and A-List collaborations and partnerships. There’s nothing wrong with this approach, but as marketing progresses into a place where consumers have control over the conversation surrounding a brand, we all must adapt our strategies. Big budget campaigns are great, but building intimate relationships with our communities as a whole, and individually, are what’s most important. With consumers in the drivers seat, User Generated Content (UGC) should be a key part of your overall marketing strategy. Wouldn’t it be wonderful to have consumers promote our brands organically, rather than having to spend enormous budgets promoting it ourselves? User Generated Content is not just another marketing buzzword. 86% of millennials say that UGC is a good indicator of the quality of a brand, and 68% of social media users between the ages of 18 and 24 take into account information shared on social media when making a purchasing decision. It’s easy to see why UGC is so powerful.
A career in digital marketing is bit like a roller coaster. There are best practices and strategies for every outlet and platform, but in a time where outlets and platforms are constantly changing, creating a successful strategy can be difficult. In 2019, with anywhere from 1-3 screens (or maybe even more) open at a time, customers are constantly connected and their data is available in an infinite amount. Marketing has now come to a place where hyper-connected customers expect personalized, seamless digital experiences because, whether they like it or not, their data allows marketers to reach them in a super personalized way. With one-to-one marketing strategies at the forefront of digital experiences, brands have the ability to foster greater connections and increase customer loyalty, which always works well for your bottom line. Below we’ll explore ways to create more one-to-one marketing strategies for your brand.
There are many things I love about Oprah. She’s an accomplished businesswoman, a generous human being, and her life’s goal is to make the world a better place than she left it. She is an extreme example, but nevertheless, she is an individual who is the definition of what a modern brand should look like. Not because of the content she shares and the products she endorses, but because every layer of her brand is authentic. People watch her shows and buy her products because it’s genuine to who she is and what she stands for. If she endorses something, it’s meaningful. Her brand is reliable, recognizable, and comes with a standard of quality. She herself has said: “Let excellence be your brand. When you are excellent, you become unforgettable. Doing the right thing, even when nobody knows you’re doing the right thing will always bring the right thing to you.” Whether you’re a fan of Oprah or not, this advice is powerful. Transparency and authenticity are more important than ever. Brands need to stand for something, and many are beginning to align themselves with social and political issues. Below, we’ll dig into why branding today is about doing the right.
Does it feel like social media “best practices” are changing all the time? That’s because they are. Social media marketing tactics have been nothing less than a rollercoaster in recent years. As social media platforms have matured, so has our profession and competition. As new apps come and go every day, people shift between which platforms are the most engaging, user-friendly, and trustworthy. It’s difficult for social media marketers to keep up with all of these shifts. So how can we know the best social media channels and best practices for distributing content when the platforms are in constant flux? Below we’ll discuss why quitting outdated practices and embracing new opportunities will help your brand remain at the top of its game.