There are plenty of methods out there that can help businesses save money on customer service. However, not all of these methods are good for businesses. There are some that can decrease service quality, which can actually end up costing a company more. In fact, NewVoiceMedia, a company that works with customer service departments in 128 countries, reported in 2016 that businesses are losing $62 billion each year due to poor customer service. Most customers who encounter poor customer service are likely to switch to another business that—hopefully—provides better customer service. The implications of this are obvious: if you provide poor customer service, someone else is going to get your business. The trick to saving money on customer service is to cut costs without sacrificing quality. Take a look at the five methods below to get started.
If you, like many other digital marketers, believe Twitter is singing its swan song, Dakota Shane at Inc. would like to change your mind. He says the network is poised for growth in 2018, citing reasons like real-time conversations, easy networking, & lower advertising costs compared to other social media platforms. Any of those three items is good cause to focus on developing your Twitter following in 2018. Here’s what you need to know as you begin to build.
Today, an ineffective social marketing strategy can be the death of your business. There are literally thousands of people searching social media every day who would follow you – if only they knew about you. There are many ways to improve your social media strategy, even if it’s not clear to you at the present moment. These five strategies, if done correctly, are all you need to harness the fundamentals and create an effective social media strategy for your business.
As a business owner, you’re aware of the constant change in business conditions, from dealing with financial fluctuations to learning what puts your business at risk for failure. With two months down & only 10 left in the year, there’s no time to waste if you want your business to stand out & succeed. Business owners are anxious to know what 2018 has in store & what adjustments they’ll need to make to stay a step ahead of the competition. As you navigate through your important business decisions, use the following four tips to keep your business from being left behind.
I spend much of my time giving social media advice. During our free consultation, I do everything in my power to give definitive answers to every question I’m asked. No vague “it depends” stuff here. Every business, big or small, has questions about how to market on social media. Here are the top ten answers to the most-asked questions.