There are plenty of methods out there that can help businesses save money on customer service. However, not all of these methods are good for businesses. There are some that can decrease service quality, which can actually end up costing a company more. In fact, NewVoiceMedia, a company that works with customer service departments in 128 countries, reported in 2016 that businesses are losing $62 billion each year due to poor customer service. Most customers who encounter poor customer service are likely to switch to another business that—hopefully—provides better customer service. The implications of this are obvious: if you provide poor customer service, someone else is going to get your business. The trick to saving money on customer service is to cut costs without sacrificing quality. Take a look at the five methods below to get started.
It’s there every time you open your newsfeed. It’s in every headline talking about the latest and greatest thing. Artificial Intelligence, or AI, as it’s lovingly referred to, is here to stay. AI is the machine learning that powers the science behind all of your smart devices. These smart devices connect to the internet and transmit data to make your life easier. This process makes up the “Internet of Things” (the IoT). And, the IoT has been one of the biggest buzzwords this year. So, what’s the difference between AI (the machine learning) and IoT (the connected gadgets)?